Frequently Asked Questions

Q: Where is the club located?
A: 20 Market Place, Baltimore Maryland 21202 within Power Plant Live. (410) 244-1131. Click here to view on a map.

Q: How do I purchase tickets to shows at Rams Head Live?
A: Advanced tickets can be purchased online through http://tickets.ramsheadlive.com or by phone at (410) 244-1131. Tickets can also be purchased in person at the Rams Head Live Box Office, as well as the Rams Head On Stage Box Office in Annapolis. Rams Head Live Box Office hours are 10am to 5pm Monday – Saturday. On show days, the Box Office is open Monday – Saturday from 10am to 10:30pm and from 12p.m. until 10:30 p.m. on Sunday. The box office is closed on Sundays when the club is dark.

Q: What type of payment does Rams Head Live accept?
A: The box office accepts Cash, Visa, Master Card, American Express, Discover, Rams Head gift cards and Travelers Checks. An ATM is located inside the club.

Q: What is your refund policy?
A: All sales are final. No refunds or exchanges unless a show is cancelled.

Q: Where is the Will Call window?
A: Enter the Rams Head Live main entry doors off of the Power Plant Live courtyard and proceed down the hallway. The Will Call window is located within the Box Office on the right hand side.  Please see Box Office hours above.

Q: How old do you have to be to attend shows at Rams Head Live?
A: Unless otherwise posted our shows are All Ages. If you are under 21, there is no re-entry to the club.

Q: How do I hear about shows?
A: Be the first to know by signing up for our email blast here on the website.  We send out weekly updates every Thursday that include just announced shows, exclusive pre-sales and contests. Most shows are announced and updated on our website on Tuesday.

Or ‘follow us’ on Twitter (@ramsheadlive) or ‘like’ us on Facebook. We try to keep our patrons up to speed with low ticket warnings, on sale announcements, and changes to our shows via social media.

Q: Do I need ID to enter the venue?
A: An ID is only required if you plan on drinking alcohol. Because we are an all-ages venue we take checking IDs very seriously. In compliance with Maryland laws, anyone 21 or older who plans on drinking alcohol will have to show a valid, non-expired, government issued photo ID. Anyone without proper ID, regardless of age, will be treated as under 21 and not allowed to buy, hold or drink alcohol. This policy is strictly enforced and any violation will result in immediate ejection from the venue.

Q: Does Rams Head Live have seats? Is there wheelchair accessibility?
A: Unless a show is advertised as seated, our shows are general admission and standing room only. A very small number of bar stools and bleacher seats are available on a first-come, first-serve basis. Patrons with special needs should call (410) 244-1131 in advance to make arrangements.

Q: What time does the band go on? Is there an opening act?
A: The time listed on your ticket is the door time, not the show time. Set times vary and typically are not announced till the day of the show. Please keep in mind that set times, as well as opening acts, are always subject to change without notice.

Q: What time should I get there to get a good place to see the show?
A: We like to think that there are no bad sight lines in the club, but if you’re one of those folks who needs to be right up front or along the balcony railing we suggest you be in line before doors open. Keep in mind that no matter how early you line up there may already be people ahead of you in line and you are not guaranteed any particular spots inside.

Or, head to Rock Star bar before the show. The Rock Star bar opens two hours before doors where you can enjoy food (during select performances) and drink specials plus a separate entrance to the show.

Q: Does the club offer food?
A: Yes, we have two food kiosks that offer quick food and drink options including burgers, pizza, nachos, pretzels, chicken tenders, hot dogs and french fries.

Q: How about drinks?
A: We have 5 full service bars located within the club offering a selection of draft & bottled beers along with your favorite spirits and non-alcoholic beverages.

Q: Do you have a dress code?
A: You must come dressed and you must wear shoes. Personal items such as pocket knives, pepper spray, flasks, laser pointers, outside food and drinks or anything that could be considered dangerous or contraband will not be allowed in the building. Purses and bags will be searched prior to entry.

Q: Do you have a coat check?
A: We do offer a coat check when the weather is cooler at $3 per coat, $5 per other item. During warmer weather there is not a place to check jackets or bags.

Q: What are your policies regarding photo/video/audio?
A: Photo and/or recording policies are at the bands discretion and change night to night. You may bring your camera with the understanding that you might need to check it with us for the duration of the show. Generally, point and shoot cameras are allowed with no flash photography. Professional cameras (with removable lens, etc.) are NOT permitted in the club at anytime.  Members of the press with professional cameras must have press passes arranged in advance in order to shoot during a show.

Q: Can I smoke in the club?
A: No. Maryland has an indoor smoking ban. We do offer a roped off smoking area outside the club for all patrons 21 and older.  Alcoholic drinks are permitted in the smoking area and Power Plant Live plaza. We do not allow reentry for anyone under 21.

Q: What is your policy on Stage Diving, Crowd Surfing and/or Moshing?
A: Diving, moshing and/or crowd surfing will not be tolerated and can result in ejection from an event.

Q: Are you near any public transportation?
A: Yes, we are located at a Baltimore Metro station stop – Shot Tower / Market Place. The metro runs until midnight; please plan accordingly. For further Metro information please visit http://mta.maryland.gov

Q: I’m driving, how do I get to Rams Head Live?
A: Detailed driving directions can be found on our Directions page.

Q: Where can I park?
Rams Head Live is surrounding by a variety of parking options within close walking distance. New in 2013, Rams Head Live is working with Lockwood Place Garage to provide discounted parking for concert goers. It is located at 124 Market Place with two entrances: one at Lombard Street and one at Market Place. Simply park there and receive a voucher from the Rams Head Live box office to receive $10 parking on any show day.
See our directions section of the website for more parking options. Please note, if you park on the street, please be aware that the parking meters in Baltimore run 24 hours a day; don’t get stuck with a ticket!

Q: Can you suggest a hotel?
A: Please visit our directions pages on the website.

Q: How do I work here?
A: We’re always accepting applications. Stop by the Rams Head Live Box Office for more details!

Q: How can I rent the venue for a private function?
A: Rams Head Live is an awesome place for a truly memorable event.  Visit the “Contact Us” section to check out if your date is available.